wbuzz's commitment to responsible gaming
Gaming is for enjoyment — not stress. wbuzz helps you set your own limits and play in a healthy way. For players aged 21 and above only.
You must be at least 21 years old to participate on wbuzz. We strictly prevent minors from gaming. Age verification is mandatory at registration. If someone you know who is a minor attempts to create an account, please notify our support team.
Why is responsible gaming important?
When online gaming goes beyond entertainment, it can cause financial and mental health problems. wbuzz believes that a happy player is a responsible player. Our platform offers various tools and resources to help you stay in control at all times.
Setting Deposit Limits
Decide for yourself how much you will deposit daily, weekly, or monthly at most. When you set a deposit limit on wbuzz, it takes effect right away. If you want to increase the limit, a 48-hour waiting period applies — reducing the risk of overspending on impulse.
Control ToolTime-Out Feature
Taking a break from time to time is important. With the time-out feature, you can temporarily suspend your account for 24 hours to 30 days. No transactions or gaming will be possible during this period. Once the break ends, the account will be reactivated automatically.
Break ToolSelf-Exclusion
If you feel that gaming is becoming a serious problem in your life, you can close your account for the long term through self-exclusion. The self-exclusion period is a minimum of 6 months and can be permanent. During this time, the account will not be reopened under any request from your side.
Protection ToolLoss Limits and Bet Limits
Decide in advance how much you are willing to lose before ending a session. You can also set a maximum bet amount per session. Using both limits together reduces the risk of going over your budget.
Budget Control24/7 Support Service
For any concern about gaming — big or small — wbuzz's support team is always by your side. Help is available in Bengali and English via live chat or email. Support email: [email protected]
SupportAccount Security
Never share your strong password or personal information. Keeping your login details secure is part of responsible gaming. Do not let anyone else use your account — especially minors. If you notice suspicious activity, notify support immediately.
Account SafetyCheck in with yourself
Think about the questions below. If your answer to more than one is "yes", it may be time to take a break or seek help.
- Are you spending more than your budget and regretting it later?
- Are you placing more bets to try to win back money you have lost?
- Are you having disagreements with family or friends over gaming?
- Do you feel uneasy or anxious when asked to stop gaming?
- Are you focusing on gaming while neglecting daily tasks or responsibilities?
- Are you taking on debt or running into financial trouble because of gaming?
Guidelines for healthy gaming
Keep these guidelines in mind for a healthy and enjoyable experience on wbuzz:
- Think of gaming as entertainment — not a source of income.
- Set a budget before each session and stick to it.
- Take regular breaks — do not play for long stretches without stopping.
- Avoid gaming when you are in a bad mood, feeling low, or under stress.
- Always put your family and social responsibilities first.
- Do not place more bets out of anger or frustration after a loss.
How to use the protection tools
Accessing responsible gaming tools on wbuzz is straightforward. Follow the steps below.
Log in to your account
Go to your account on wbuzz. Navigate to the "Responsible Gaming" section from the profile menu.
Choose your tool
Select whichever you need — deposit limit, loss limit, time-out, or self-exclusion.
Set the limit or duration
Enter the amount or time period and confirm. Reducing a limit or taking a break takes effect immediately.
Contact us if you need help
For any issue, use live chat or email [email protected]. Our team is always ready.
Seek professional help
Gaming addiction is a recognised mental health condition. If you feel it is becoming difficult to manage on your own, do not hesitate to see a specialist. In Bangladesh, contact the psychiatry department of your nearest hospital for mental health services.
The wbuzz support team can guide you in the right direction and help activate tools when needed. Remember, asking for help is a sign of courage.
Detailed information and guidelines
More about self-exclusion
Self-exclusion is the strongest protection measure available. When you self-exclude on wbuzz, your account is fully deactivated. If you attempt to open a new account, our system will detect and block it.
Even after the self-exclusion period ends, a minimum additional waiting period of 7 days is required to reopen the account, along with a conversation with our support team — to ensure the decision is truly made with full awareness.
Financial protection strategies
The minimum deposit and withdrawal amount on wbuzz is ৳500. Use this to start small and understand your own limits.
At the start of each month, set a gaming budget that is a small portion of your monthly income. Once that budget is spent, stop gaming for the rest of the month. The deposit limit tool helps enforce this budget plan automatically.
The role of family and loved ones
If someone in your family appears to be struggling with a gaming problem, speak to them with empathy rather than judgement. You can contact the wbuzz support team to learn about account-related options on their behalf.
Remember, the problem is not a personal weakness — it is a health condition, and with the right support it can be addressed.
Time management
Playing for long stretches without a break is harmful to both mental and physical health. wbuzz recommends taking at least a 10-minute break every hour and deciding in advance how much time you will spend gaming each day.
Never sacrifice sleep time, time with family, work, or studies for gaming.
Questions and answers about responsible gaming
Enjoy responsibly
Play within your limits and with a plan. wbuzz is always ready to support your safe gaming experience. Check the FAQ if you have questions or contact support directly.